MOBY IS ALWAYS ON THE OTHER END OF THE LINE. RING OR PING US, ANYTIME.
Best Moby Residential Internet Support 24/7 for Homes in Calgary and Edmonton Condo/Apartment Buildings through Moby Fastest Fibre Optic Lines, Staff & Tech.
Our customers are our community.
We are a local downtown business providing local service to Calgary and Edmonton residents and to businesses of all sizes. So drop in for a coffee, play some games and meet your Moby neighbour. We’d love to connect.
What’s in a name?
While our name is inspired by a large whale, we’re OK being a smaller business in a big telecom pool. That’s because smaller can mean more personalized service and more customized choices for our customers. With a founder whose background includes working for one of the major telcos, Moby was built on the principle that our customers should not be numbers in a queue. They do not all fit under one bundle. And they do not need to be locked into a contract to be loyal.
Remarkable residential support.
Moby is located in downtown Calgary and we are always available for questions, troubleshooting or a competitive game of Ms. Pac-Man.
Stop by or contact us by phone at 403.986.MOBY or email us at firstname.lastname@example.org
Moby - FAQ's
Is Moby a reliable option as an Internet Service Provider (ISP)?
Yes, Moby has been delivering internet services along with TV and VoIP phone bundling/packaging for both residents and businesses in Calgary’s downtown core since 2019.
As a Calgary-based independent triple-play telecommunications company, Moby provides high speed fibre optic lines to high-density multi-family buildings and to mid-high density commercial buildings in Calgary and Edmonton.
Unlike other independent ISPs that resell the services of other incumbent players like Telus, Rogers, and Shaw, Moby builds and manages its own fiber end-to-end. That freedom allows Moby to deliver truly unique high-end independent offerings for both residential and business customers.
Read about Moby in the News.
How is Moby any different than other telecoms in Alberta?
Moby is different from other telecoms in that we own our own fibre lines and are able to make business decisions that are not influenced by others in a complex chain of command. This allows us to make policies that are more attractive to both residential and business customers in Calgary and Edmonton, where our lines are installed. These policies are what make us unique. The list below include some of our more popular policies.
- No contracts
- Free install
- No throttling/buffering
- Custom bundling/packaging/plans for internet, tv & phone
- Local 24/7 customer support
- Affordable pricing
- Unlimited Canada/USA phone
- Locally managed office solutions such as VOIP, WiFi, Custom Phone Systems, MS Teams Solutions and more.
Custom enterprise internet solutions including Networking, Colocation Data Centers, up to 100Gb internet speeds and more.
Read about Moby in the News.
Where are Moby's Internet Package Services available?
Moby services are offered, at present, in many Calgary and Edmonton office buildings and condo/apartment buildings. This number continues to grow each month.
To see if your building has Moby yet, click on one of the links below.
Is Moby the BEST Internet Service Provider (ISP) in downtown Calgary?
Yes. If fastest internet speed and best customer service reviews are the measurements, then we are the best, hands down. But, we'll let you decide from the comparisons below.
Max upload/download speeds in downtown Calgary as of Aug, 2022.
Moby: 10Gbps Up, 10Gbps Down
Telus: 2.5Gbps Up, 2.5Gbps Down
Shaw: 100Mbps Up, 1.5Gbps Down
Local review ratings for internet providers in Calgary as of Aug, 2022.
Moby: 176 reviews avg 4.7 stars
Telus: 58 reviews avg 4.0 stars
Shaw: 21 reviews avg 4.5 stars
What does pure fibre optics mean?
Pure fibre optics means a direct physical fibre optic connection to your home or business. That translates into super fast speed, low latency and high reliability. Also, it means use of multiple devices, fast WIFI, streaming and gaming. What it doesn't mean is lag time, outages, WIFI issues and other speed related problems. It's the gold standard for high speed internet.
Moby's lines are pure fibre optics.
Does Moby buffer or throttle internet connections?
Moby does not engage in the throttling and buffering practices. That's because our pure fibre lines have extensive bandwidth capacity. Also, we have a limited user base of Calgary and Edmonton population with excess capacity to serve. So, there's no need to throttle our customers.
How often does Moby have system outages, delays or network issues?
Almost never. Our technical engineering team is the best. And, we use the most current telecom management software and hardware on the market. Additionally, our pure fibre lines have very high bandwidth capacity and low usage traffic. So, you don't have to worry about outages, delays and issues. Plus, you're secure, thanks to our security software and systems.
Does Moby apply data caps to internet service?
No. Your monthly internet bill will never change due to data caps and overage charges. You get exactly what you signed up for, at all times. No gimmicks.
Residential Services - FAQ's
How many years is Moby's residential internet, phone & TV price guarantee?
Moby guarantees your monthly internet bills will remain the same for 3 calendar years.
Does Moby charge for new residential internet, phone & TV installs?
No. Moby's Residential internet, phone & tv installs are free.
Does Moby offer the BEST residential home internet pricing in downtown Calgary?
Yes. Because even though our pricing is competitive (and often the lowest), you will get higher value for each dollar spent. That value is delivered through:
- the extras we throw in for free,
- the quality of our fiber optic internet lines,
- our exceptional customer service, and
- the wide variety of choices we extend.
When you consider all of these, we're definitely the best price in town.
Explore our website to learn more.
What residential home internet packages are available?
We have 4 standard packages available right now. They include the following:
- Internet 300 Mbps at $65/mo
- Internet 600 Mbps at $75/mo
- Internet 1000 Mbps at $85/mo
- Internet 2.5 Gig at $165/mo
Does Moby offer any residential home internet packages lease buyout options?
Yes. From time to time, Moby offers contract buyout promotions.
Explore Moby's current promotions.
Do Moby's residential home TV bundles accommodate flexible record, DVR, pause, etc.?
Yes. Moby's TV features includes all the standard TV features that customers demand today. Those include Re-Start, Cloud DVR, Catchup TV, Reminders, AutoTune, Flexible Recording, Trick Play and more.
Are Moby's residential home TV bundles flexible and simple to configure?
Yes. We have simple packages such as Moby Essentials and Moby Premium that make the selection process simple. However, if you want a totally customized package, that's available, too. A simple call is all it takes.
Can I use my own phone for Moby's residential home phone packages service?
Yes. You can use any land line phone you wish to as long as it is connected to your modem (for VoIP telephone service).
What features are included in Moby's residential home phone packages?
Our standard features, at no extra charge include: Caller ID, Caller ID Block, Call Forwarding, Call Waiting, Number Porting, Do Not Disturb, Voicemail, 911 Dialing and 3-way Calling. Additionally, you get unlimited calling in Canada and the USA. And, of course, free install.
Can I keep my existing land line phone number with Moby's VoIP phone service?
Yes. We'll port it over for you.
Can I get unlimited calling in N. America with a Moby home phone?
Yes. That's part of our every package.
How good are Moby residential internet support scores?
Moby's customer service levels far exceed most local Telecoms. That's mostly because our support team is local and very skillful in our technologies. That team consists of customer service reps, technical support and account managers. They all work in our downtown Calgary office and live in Calgary. Additionally, we are available 24/7 (not just 9-5). So, when you have a problem, we won't put you on hold for hours, or tell you to call back during regular business hours, or tell you to wait a week before a technician can be scheduled. Instead, we'll do our best to fix the problem and have you up and running in a jiffy.
See Moby's Customer Support Reviews.
What does Moby residential internet support cover?
We provide telephone support, email support, technical support, billing support and TV manuals for those who like to manage their own accounts.
How do we "Get Moby" residential internet?
Click on Get Moby buttons anywhere on the website or select it from our main residential menu.
Will "Get Moby" for residential internet connect us even if Moby is not yet in our building?
No. But, if you really want your building to join Moby's fibre optic network Calgary and Edmonton, all you need to do is mention it to your building management. We can add you to the waiting list.
Does Moby also serve the business sector downtown?
Yes. Moby has extensive Business/Enterprise solutions/services in Calgary and Edmonton.
Learn more about Moby's Business Internet Enterprise Solutions.