This Moby Privacy Policy applies to all residential, commercial and business relationships in which WESTERN FIBRE COMMUNICATIONS CORP. is engaged. The Policy is intended to comply with privacy legislation relating to activity in all jurisdictions in which WESTERN FIBRE COMMUNICATIONS CORP. operates.
In order to ensure compliance with our Moby Privacy Policy and applicable privacy legislation, WESTERN FIBRE COMMUNICATIONS CORP. has appointed a Privacy Officer. If there are any questions about the application of this policy, please contact WESTERN FIBRE COMMUNICATIONS CORP.’s Privacy Officer:
Privacy Officer, Western Fibre Communications Corp., 650-840 7 Avenue SW, Calgary, Alberta, T2P 3G2, 403-986-6629, E-mail: privacy.officer@getmoby.com
For purposes of this Customer Privacy Policy, personal information means any information about an identifiable individual, other than the person’s business title or business contact information when collected, used or disclosed in the course of commercial activity, to conduct business and to provide services and products.
The type of information WESTERN FIBRE COMMUNICATIONS CORP. collects includes the following:
WESTERN FIBRE COMMUNICATIONS CORP. uses the personal Moby information above for different purposes relating to the management of our business and our business relationships. These purposes include, but are not limited to the following situations.
WESTERN FIBRE COMMUNICATIONS CORP. may share personal Moby information with its board members, employees, auditors, contractors and consultants and other parties who require such information to assist WESTERN FIBRE COMMUNICATIONS CORP. with administering WESTERN FIBRE COMMUNICATIONS CORP. business relationship with you. These include third parties that provide services to WESTERN FIBRE COMMUNICATIONS CORP. or on our behalf, third parties that collaborate with WESTERN FIBRE COMMUNICATIONS CORP. in the provision of services to parties with whom WESTERN FIBRE COMMUNICATIONS CORP. contracts to perform our services. The amount of Moby information disclosed will be the minimum required for the 3rd party to perform its duties or to fulfill their contract with WESTERN FIBRE COMMUNICATIONS CORP.
However, WESTERN FIBRE COMMUNICATIONS CORP. will only disclose information to other parties if:
In addition, personal information may be disclosed or transferred to another party in the event of a change in ownership of, or a grant of a security interest in, all or part of WESTERN FIBRE COMMUNICATIONS CORP. through a sale transaction or some other form of business combination, merger or joint venture. WESTERN FIBRE COMMUNICATIONS CORP. will disclose personal information in these circumstances only when the third parties agree to use such Moby personal information solely for the purposes evaluating and carrying out the transaction and, with respect to that information, to act in manner consistent with the principles articulated in this Privacy Policy.
WESTERN FIBRE COMMUNICATIONS CORP. requires consent to collect, use and disclose your personal information in accordance with this Policy. Consent may be expressed or implied. Express consent may be given orally or in writing, including electronic transmission. Implied consent is consent that can be reasonably inferred by your action or inaction and by signing a contract with WESTERN FIBRE COMMUNICATIONS CORP. for services. By providing WESTERN FIBRE COMMUNICATIONS CORP. with the personal information described in this Policy, WESTERN FIBRE COMMUNICATIONS CORP. assumes implied consent for WESTERN FIBRE COMMUNICATIONS CORP. to use and disclose your personal information in accordance with this Policy.
Consent may be withdrawn for WESTERN FIBRE COMMUNICATIONS CORP. to collect, use and disclose Moby personal information at any time, subject to legal and contractual obligations in our business relationship. There must be reasonable notice of the withdrawal of consent. All communications with respect to the withdrawal or limitation of consent should be directed to the WESTERN FIBRE COMMUNICATIONS CORP. Privacy Officer in writing.
In some circumstances, WESTERN FIBRE COMMUNICATIONS CORP. is entitled, or required, to disclose personal information without consent. These circumstances include, but are not limited to:
WESTERN FIBRE COMMUNICATIONS CORP. endeavors to ensure that any personal information in its possession is as accurate, current and complete as necessary for the purposes for which WESTERN FIBRE COMMUNICATIONS CORP. uses that information. If personal information changes or is deemed to be not accurate, please notify WESTERN FIBRE COMMUNICATIONS CORP. as soon as reasonably possible. Any request to verify or correct personal information must be made in writing to WESTERN FIBRE COMMUNICATIONS CORP.’s Privacy Officer. In some circumstances, WESTERN FIBRE COMMUNICATIONS CORP. may not agree to the request to change personal information, but will instead append an alternative text to the record in question.
WESTERN FIBRE COMMUNICATIONS CORP. keeps personal Moby information only as long as it is required for the reasons it was collected. The length of time WESTERN FIBRE COMMUNICATIONS CORP. retain information varies, depending on the product or service and the nature of the information. This period may extend beyond the end of a business relationship with WESTERN FIBRE COMMUNICATIONS CORP. but it will only be for as long as it is necessary for WESTERN FIBRE COMMUNICATIONS CORP. to have sufficient information to respond to any issues that may arise at a later date and to comply with applicable law and regulatory requirements. When WESTERN FIBRE COMMUNICATIONS CORP. no longer requires personal information, WESTERN FIBRE COMMUNICATIONS CORP. will either destroy or erase it, or WESTERN FIBRE COMMUNICATIONS CORP. will make it anonymous such that it cannot be associated with or tracked.
WESTERN FIBRE COMMUNICATIONS CORP. is committed to protecting the security of personal information. WESTERN FIBRE COMMUNICATIONS CORP. endeavors to maintain physical, technical and procedural safeguards that are appropriate to the sensitivity of the personal information in question. These safeguards are designed to prevent personal information from loss and unauthorized access, copying, use, modification or disclosure.
An individual or corporation may ask to see the personal information collected by WESTERN FIBRE COMMUNICATIONS CORP. A request to review personal information must be made in writing to WESTERN FIBRE COMMUNICATIONS CORP. Privacy Officer. WESTERN FIBRE COMMUNICATIONS CORP. will endeavor to provide the information requested within a reasonable time from the date of the written request, or within the time otherwise required by law.
Upon receipt of a request to review personal information, WESTERN FIBRE COMMUNICATIONS CORP. may request specific information to enable WESTERN FIBRE COMMUNICATIONS CORP. to confirm identity and right to access such information. WESTERN FIBRE COMMUNICATIONS CORP. may also require information that would assist WESTERN FIBRE COMMUNICATIONS CORP. in locating any personal information. WESTERN FIBRE COMMUNICATIONS CORP. may charge a fee to access personal information; if so, WESTERN FIBRE COMMUNICATIONS CORP. will notify the applicant of that fee at the time of the request or within a short time thereafter.
WESTERN FIBRE COMMUNICATIONS CORP. reserves the right to decline to provide access to personal information in certain circumstances. These include, but are not limited to, circumstances where the information requested:
Where information requested will not or cannot be disclosed, WESTERN FIBRE COMMUNICATIONS CORP. will provide the reasons for non-disclosure.
WESTERN FIBRE COMMUNICATIONS CORP. collects, and processes information provided directly by you when you install the App and register for an account to use the App. Specifically, this information includes:
WESTERN FIBRE COMMUNICATIONS CORP. uses the information collected as described in this Privacy Policy, including personal information, to:
WESTERN FIBRE COMMUNICATIONS CORP. may amend this Customer Privacy Policy from time to time to reflect changes in its legal or regulatory obligations or in the manner in which we deal with your personal information. We will post any revised version of this Policy on our website at www.O-NET.ca
The Privacy Officer has the responsibility and authority to interpret and administer this Policy. This Policy does not create or confer any additional rights or obligations to those imposed under provincial or federal privacy legislation. Should there be, in a specific case, any inconsistency between this Policy and applicable provincial or federal privacy legislation, and then this Policy will be interpreted to give effect to and comply with such privacy laws.
Yes, Moby has been delivering internet services along with TV and VoIP phone bundling/packaging for both residents and businesses in Calgary’s downtown core since 2019.
As a Calgary-based independent triple-play telecommunications company, Moby provides high speed fibre optic lines to high-density multi-family buildings and to mid-high density commercial buildings in downtown Calgary.
Unlike other independent ISPs that resell the services of other incumbent players like Telus, Rogers, and Shaw, Moby builds and manages its own fiber end-to-end. That freedom allows Moby to deliver truly unique high-end independent offerings for both residential and business customers.
Read about Moby in the News.
Moby is different from other telecoms in that we own our own fibre lines and are able to make business decisions that are not influenced by others in a complex chain of command. This allows us to make policies that are more attractive to both residential and business customers in downtown Calgary, where our lines are installed. These policies are what make us unique. The list below include some of our more popular policies.
Residential:
Business:
Custom enterprise internet solutions including Networking, Colocation Data Centers, up to 100Gb internet speeds and more.
Read about Moby in the News.
Moby services are offered, at present, in many downtown Calgary office buildings and condo/apartment buildings. This number continues to grow each month.
To see if your building has Moby yet, click on one of the links below.
Yes. If fastest internet speed and best customer service reviews are the measurements, then we are the best, hands down. But, we'll let you decide from the comparisons below.
Max upload/download speeds in downtown Calgary as of Aug, 2022.
Moby: 10Gbps Up, 10Gbps Down
Telus: 2.5Gbps Up, 2.5Gbps Down
Shaw: 100Mbps Up, 1.5Gbps Down
Local review ratings for internet providers in Calgary as of Aug, 2022.
Moby: 176 reviews avg 4.7 stars
Telus: 58 reviews avg 4.0 stars
Shaw: 21 reviews avg 4.5 stars
Pure fibre optics means a direct physical fibre optic connection to your home or business. That translates into super fast speed, low latency and high reliability. Also, it means use of multiple devices, fast WIFI, streaming and gaming. What it doesn't mean is lag time, outages, WIFI issues and other speed related problems. It's the gold standard for high speed internet.
Moby's lines are pure fibre optics.
Moby does not engage in the throttling and buffering practices. That's because our pure fibre lines have extensive bandwidth capacity. Also, we have a limited user base of Calgary's downtown population with excess capacity to serve. So, there's no need to throttle our customers.
Almost never. Our technical engineering team is the best. And, we use the most current telecom management software and hardware on the market. Additionally, our pure fibre lines have very high bandwidth capacity and low usage traffic. So, you don't have to worry about outages, delays and issues. Plus, you're secure, thanks to our security software and systems.
No. Your monthly internet bill will never change due to data caps and overage charges. You get exactly what you signed up for, at all times. No gimmicks.
Moby guarantees your monthly internet bills will remain the same for 3 calendar years.
No. Moby's Residential internet, phone & tv installs are free.
Yes. Because even though our pricing is competitive (and often the lowest), you will get higher value for each dollar spent. That value is delivered through:
When you consider all of these, we're definitely the best price in town.
Explore our website to learn more.
We have 4 standard packages available right now. They include the following:
Yes. From time to time, Moby offers contract buyout promotions.
Explore Moby's current promotions.
Yes. Moby's TV features includes all the standard TV features that customers demand today. Those include Re-Start, Cloud DVR, Catchup TV, Reminders, AutoTune, Flexible Recording, Trick Play and more.
Yes. We have simple packages such as Little Moby and Big Moby that make the selection process simple. However, if you want a totally customized package, that's available, too. A simple call is all it takes.
Yes. You can use any land line phone you wish to as long as it is connected to your modem (for VoIP telephone service).
Our standard features, at no extra charge include: Caller ID, Caller ID Block, Call Forwarding, Call Waiting, Number Porting, Do Not Disturb, Voicemail, 911 Dialing and 3-way Calling. Additionally, you get unlimited calling in Canada and the USA. And, of course, free install.
Yes. We'll port it over for you.
Yes. That's part of our every package.
Moby's customer service levels far exceed most local Telecoms. That's mostly because our support team is local and very skillful in our technologies. That team consists of customer service reps, technical support and account managers. They all work in our downtown Calgary office and live in Calgary. Additionally, we are available 24/7 (not just 9-5). So, when you have a problem, we won't put you on hold for hours, or tell you to call back during regular business hours, or tell you to wait a week before a technician can be scheduled. Instead, we'll do our best to fix the problem and have you up and running in a jiffy.
See Moby's Customer Support Reviews.
We provide telephone support, email support, technical support, billing support and TV manuals for those who like to manage their own accounts.
Click on Get Moby buttons anywhere on the website or select it from our main residential menu.
No. But, if you really want your building to join Moby's fibre optic network downtown, all you need to do is mention it to your building management. We can add you to the waiting list.
Yes. Moby has extensive Business/Enterprise solutions/services in downtown Calgary.
Learn more about Moby's Business Internet Enterprise Solutions.