Moby 1Gig Internet – $50/Month: Retail Terms

Limited time offer for new customers only. Get Moby Internet 1000 for $50/month, plus applicable taxes, for your first 12 billing months, starting with the first full billing month after you sign up. After that, the regular 1Gig Internet price of $85/month applies. No credit card needed.

Modem deposit. A refundable $50 modem deposit appears on your first invoice. You get it back when you return the modem in good working condition within 20 days of your cancellation date. Unreturned or damaged equipment forfeits the deposit, and non-return fees may apply.

Fine print.

• Available for sign-ups from October 17 to December 31, 2026, or until Moby withdraws the offer.
• New residential customers only: no Moby Internet service at the address or in your name in the past [90] days, and no balance owing. One per household.
• Cannot be combined with any other offer. Not eligible for the 3-Year Internet Price Guarantee.
• Speeds up to 1 Gbps download and upload. No data caps, no contract.
• Promo price ends if you change plans or cancel your account.
• Available in select buildings only. Subject to availability and the Moby Residential Terms of Service. Full terms at [website].

Moby Internet 1000 $50/Month New Customer Promotion – Terms and Conditions

1. The Offer

Eligible new residential customers who sign up for Moby's (“the Company”, “we”, “us”) Internet 1000 (1 Gbps) plan during the promotional period will pay $50.00 per month for 12 billing months, plus applicable taxes (the “Promotion”). The Promotion cannot be combined with any other offer, and promotional pricing is not eligible for Moby's 3-Year Internet Price Guarantee. All amounts are in Canadian dollars.

This is a limited-time offer. The Promotion is available for sign-ups from October 17, 2026 until December 31, 2026, or until withdrawn by Moby, whichever comes first. These Promotion Terms and Conditions (“Promotion Terms”) form part of, and are in addition to, the Moby Residential Terms of Service (“Terms of Service”) and Moby's Privacy Policy. Capitalized terms not defined here have the meanings given in the Terms of Service, and section numbers below refer to the Terms of Service. If these Promotion Terms conflict with the Terms of Service, these Promotion Terms govern for the Promotion only.

2. Eligibility – New Customers Only

The Promotion is available to new residential customers only. A “new customer” is a person who:

• has not had an active Internet account with the Company at the service address, or in their own name, in the [90] days before signing up;
• is not adding service to, transferring, or changing an existing Company account; and
• has no outstanding balance owing to the Company on any current or past account.

Existing and returning customers within the period above, business accounts, and multi-dwelling bulk or building-wide agreements are not eligible. Internet 1000 is available in select buildings only. Service is subject to availability at the Service Address and to a successful installation, and availability checks at sign-up are preliminary (Section 25). The Promotion is limited to one (1) account per household and per person. The Company may verify eligibility and may decline or remove the Promotion from any account that does not qualify.

3. Promotional Price and Term

The promotional price of $50.00 per month applies for the customer's first 12 billing months, starting with the first full billing month after the customer signs up. Applicable taxes, including GST, are extra.

After the 12 promotional billing months, the monthly price automatically changes to Moby's then-current regular price for Internet 1000, currently $85.00 per month plus applicable taxes, unless the customer changes or cancels service. Moby will give at least 30 days' written notice before the price changes (Section 4). The promotional price is not covered by Moby's 3-Year Internet Price Guarantee.

The promotional price applies only to the Internet 1000 plan. It ends early if the customer changes to a different plan, moves to a new service address, transfers the account to another person, or cancels. The promotional price does not include optional add-ons, additional equipment, late payment charges, returned payment fees, or any other Fees listed in Schedule A of the Terms of Service.

4. No Credit Card Required

A credit card is not required to sign up for or keep the Promotion. Customers can pay online through their bank account, by credit card on the Moby payment portal if they choose, or through a pre-authorized payment plan (Section 12). Moby bills monthly in advance, and payment is due within 30 days of the invoice date (Section 11).

Not requiring a credit card does not waive the obligation to pay on time. Late balances are charged interest of 2% per month, and returned or declined payments are charged $50.00 (Schedule A). Moby contacts customers at 30 days past due, and accounts 60 days past due are at risk of disconnection (Section 13). Moby performs a credit check at sign-up (Section 54).

5. Refundable $50 Modem Deposit

A one-time refundable modem deposit of $50.00 (the Refundable Equipment Deposit in Schedule A) will appear on the customer's first invoice. The deposit is security for the Moby Equipment and is not a rental fee or a charge for service. Moby Equipment remains Moby's property at all times (Section 41).

The deposit will be refunded when the Moby Equipment is returned, subject to the following:

• All Moby Equipment must be returned within 20 days of the cancellation date, as stated in the cancellation confirmation email (Section 52).
• The equipment must be in Good Condition, as determined by Moby, apart from reasonable and normal wear and tear (Section 41(b)).
• The refund is applied to the customer's final account balance. If a credit remains, Moby will send an email money transfer to the email address provided during cancellation within 90 days of the service end date.
• Moby may apply the deposit to any unpaid balance on the account before refunding what remains.

The deposit will not be refunded if the equipment is not returned within 20 days, is returned damaged or incomplete, or if the account is sent to collections. Moby may also charge the non-return fees in Schedule A, including a $350 non-return fee, plus applicable taxes.

If the Company replaces a faulty modem during service, the original deposit carries over to the replacement modem. No interest is paid on the deposit.

6. Internet Speeds

The Internet 1000 plan provides download speeds of up to 1 Gbps (1,000 Mbps) and upload speeds of up to 1 Gbps (symmetrical). These are maximum speeds delivered to the modem and are not guaranteed.

Due to standard network protocol overhead, the maximum throughput measurable on a wired connection is typically about 940 Mbps.

Actual speeds may be lower and can vary with network congestion, time of day, the customer's Wi-Fi equipment and setup, the number of connected devices, device capability, in-home wiring, and the website or service being used. Wi-Fi speeds are typically lower than wired speeds. There are no data caps (Section 18). Use of the service is subject to the Responsible Use rules in Section 19.

7. Cancellation and Changes to Service

The Promotion is a Month-to-Month service with no term contract and no early cancellation fee. Customers may cancel at any time through the Cancel Request form or by calling 403-986-6629, giving the date they want cancellation to take effect (Section 45.1). Recurring Fees billed at the start of a billing cycle are not refunded (Section 11), and a cancellation fee may apply if the order is cancelled before activation (Section 47). Customers who signed up in person away from Moby's place of business also have the 10-day right to cancel in Section 2.

On cancellation, the promotional price ends and cannot be reinstated if the customer later reconnects. The modem must be returned as described in Section 5 to receive the deposit refund.

The Company may end the Promotion on an account, and charge the regular price, if the customer no longer meets the eligibility requirements, provided false information at sign-up, or breaches the Terms of Service. Moby's rights to suspend or cancel service under Sections 48 to 50 also apply.

8. General

• Changes to the Promotion. Moby may change, extend or withdraw the Promotion for new sign-ups at any time. For enrolled customers, changes are made under Sections 4 and 15, with at least 30 days' written notice.
• No combining offers. The Promotion cannot be combined or stacked with any other offer, discount, referral credit or promotion offered by Moby.
• No cash value. The Promotion is not transferable and has no cash value. Customers may not transfer their account without Moby's written consent (Section 8).
• Installation. All equipment is installed and activated by Moby.
• Governing law. Because Moby is federally regulated, these Promotion Terms are governed by the federal laws and regulations of Canada and any provincial laws of Alberta that apply to Moby (Section 7).
• Questions. Call 1-844-986-6629 (local 403-986-6629), email support@getmoby.com, or visit getmoby.com.

Moby · Suite 650, 840 7th Avenue SW · Last updated October 5, 2026