Frequently Asked Questions

Yes, Moby has been delivering internet services along with TV and VoIP phone bundling/packaging for both residents and businesses in Calgary's downtown core since 2019. As a Calgary-based independent triple-play telecommunications company, Moby provides high speed fibre optic lines to high-density multi-family buildings and to mid-high density commercial buildings in Calgary and Edmonton. Unlike other independent ISPs that resell the services of other incumbent players like Telus, Rogers, and Shaw, Moby builds and manages its own fibre end-to-end. That freedom allows Moby to deliver truly unique high-end independent offerings for both residential and business customers.

Moby is different from other telecoms in that we own our own fibre lines and are able to make business decisions that are not influenced by others in a complex chain of command. This allows us to make policies that are more attractive to both residential and business customers in Calgary and Edmonton, where our lines are installed. These policies are what make us unique. The list below include some of our more popular policies. Residential: Free install, No throttling/buffering, Custom bundling/packaging/plans for internet, tv & phone, Local 24/7 customer support, Affordable pricing, Unlimited Canada/USA phone. Business: Locally managed office solutions such as VOIP, WiFi, Custom Phone Systems, MS Teams Solutions and more. Custom enterprise internet solutions including Networking, Colocation Data Centers, dedicated fibre up to 10 Gbps and more.

Moby services are offered, at present, in many Calgary and Edmonton office buildings and condo/apartment buildings. This number continues to grow each month.

If your building has Moby, we think so. Moby runs its own fibre into every building it serves, so upload speeds match download speeds, and our support team is based in Calgary. Home plans go up to 1 Gbps (Internet 1000, in select buildings), from $45 a month for Internet 150. Business and enterprise fibre goes up to 10 Gbps. Moby is available building by building, so check your address to see if your building is connected, and read our Google reviews to hear from customers.

Pure fibre optics means a direct physical fibre optic connection to your home or business. That translates into super fast speed, low latency and high reliability. Also, it means use of multiple devices, fast WIFI, streaming and gaming. What it doesn't mean is lag time, outages, WIFI issues and other speed related problems. It's the gold standard for high speed internet. Moby's lines are pure fibre optics.

Moby does not engage in the throttling and buffering practices. That's because our pure fibre lines have extensive bandwidth capacity. Also, we have a limited user base of Calgary and Edmonton population with excess capacity to serve. So, there's no need to throttle our customers.

Almost never. Our technical engineering team is the best. And, we use the most current telecom management software and hardware on the market. Additionally, our pure fibre lines have very high bandwidth capacity and low usage traffic. So, you don't have to worry about outages, delays and issues. Plus, you're secure, thanks to our security software and systems.

No. Your monthly internet bill will never change due to data caps and overage charges. You get exactly what you signed up for, at all times. No gimmicks.

No. Moby's Residential internet, phone & tv installs are free.

Yes. Because even though our pricing is competitive (and often the lowest), you will get higher value for each dollar spent. That value is delivered through: the extras we throw in for free, the quality of our fibre optic internet lines, our exceptional customer service, and the wide variety of choices we extend. When you consider all of these, we're definitely the best price in town.

We have 4 standard packages available right now. They include the following: 1. Internet 150 Mbps at $45/mo 2. Internet 300 Mbps at $65/mo 3. Internet 600 Mbps at $75/mo 4. Internet 1000 Mbps at $85/mo (available in select buildings only)

Yes. Moby's TV features includes all the standard TV features that customers demand today. Those include Re-Start, Cloud DVR, Catchup TV, Reminders, AutoTune, Flexible Recording, Trick Play and more.

Yes. We have simple packages such as Essentials TV and Premium TV that make the selection process simple. However, if you want a totally customized package, that's available, too. A simple call is all it takes.

Yes. You can use any land line phone you wish to as long as it is connected to your modem (for VoIP telephone service).

Our standard features, at no extra charge include: Caller ID, Caller ID Block, Call Forwarding, Call Waiting, Number Porting, Do Not Disturb, Voicemail, 911 Dialing and 3-way Calling. Additionally, you get unlimited calling in Canada and the USA. And, of course, free install.

Yes. We'll port it over for you.

Yes. That's part of our every package.

Moby's customer service levels far exceed most local Telecoms. That's mostly because our support team is local and very skillful in our technologies. That team consists of customer service reps, technical support and account managers. They all work in our downtown Calgary office and live in Calgary. Additionally, we are available 24/7 (not just 9-5). So, when you have a problem, we won't put you on hold for hours, or tell you to call back during regular business hours, or tell you to wait a week before a technician can be scheduled. Instead, we'll do our best to fix the problem and have you up and running in a jiffy.

We provide telephone support, email support, technical support, billing support and TV manuals for those who like to manage their own accounts.

Click on Get Moby buttons anywhere on the website or select it from our main residential menu.

No. But, if you really want your building to join Moby's fibre optic network in Calgary and Edmonton, all you need to do is mention it to your building management. We can add you to the waiting list.

Yes. Moby has extensive Business/Enterprise solutions/services in Calgary and Edmonton.

With speeds of up to 10Gigs, your business productivity will never be the same. Streaming, video conferencing, file uploads/downloads, email, WiFi, networking and so much more will be fast, smooth and satisfying.

Moby's Business Commercial Internet Services have speeds of up to 10Gigs which puts them at about 10 times faster than the average of all other local telecoms.

Yes. Moby's fibre optic backbone is architected for speed, reliability, scalability, and security. Additionally, our team of highly skilled technical support personnel, work smart to keep it that way.

For sure. If your business needs WiFi setup, we will provide it. Each Business Solution is unique to the client. And, it's changeable at any time.

Yes. We can connect multiple sites in the downtown core with private networks through ethernet, multiprotocol label switching (MPLS) and our fibre backbone.

A cloud-based phone system, or cloud phone, is a phone service that allows you to make calls over the internet rather than over a traditional analog phone that uses copper wires or optical fibers to make a connection. Cloud phones are hosted in one or more offsite secure data centers. These phone systems can be used with a variety of devices, including traditional phones with adapters, smartphone apps, computer software or VoIP-enabled phones. Rather than maintaining software via a server such as a private branch exchange (PBX) on the premises, all information and data are stored in the cloud. This helps you save on costly maintenance and updates since everything can be easily updated in the cloud. The benefits of this system include no need for expensive hardware and it's easily scaled. Moby offers full Cloud Phone System solutions for Business.

Our fully managed voice services refer to a system that combines your internet connection, hardware and voice over internet protocol (VoIP) into one package that is managed by Moby, your service provider. With this system in place, we monitor and manage your phones, so you don't have to. Moby's management portal makes it easy to see call histories, active calls in progress, add new users, setup auto-attendants and set up custom hold music and voicemail messages. The system has 17 standard features and 12 add-on features.

Yes. Moby offers several Phone/Fax packages at very reasonable pricing.

Yes. Moby can add TV services on to any Business package. They'll get full HD television, extensive channel options, plenty of features, and 24/7 local support.

Yes. Moby can provide a dedicated fibre pair between two or more locations. Additionally, we can connect multiple sites in the downtown core with private networks through ethernet, Multiprotocol Label Switching (MPLS) and our fibre backbone.

Managed Business Solutions from Moby are designed to be specifically unique to your business needs. You will receive a dedicated technical team to install, monitor, maintain and upgrade your equipment as well as security features specific to your requirements.

Moby provides several layers of network firewall security, antimalware protection, virus protection, built-in DDoS, encrypted surveillance cameras and more.

Moby's customer service levels far exceed most local Telecoms. That's mostly because our support team is local and very skillful in our technologies. That team consists of customer service reps, technical support and account managers. They all work in our downtown Calgary office and live in Calgary. Additionally, we are available 24/7 (not just 9-5). So, when you have a problem, we won't put you on hold for hours, or tell you to call back during regular business hours, or tell you to wait a week before a technician can be scheduled. Instead, we'll do our best to fix the problem and have you up and running in a jiffy.

We provide telephone support, email support, technical support, billing support and TV manuals for those who like to manage their own accounts.

Click on Get Moby buttons anywhere on the website or select it from our main business menu.

No. But, if you really want your building to join Moby's fibre optic network downtown, all you need to do is mention it to your building management. We can add you to the waiting list.