GET
BLAZING FAST FIBRE OPTIC INTERNET
Internet
TV
Phone
Internet, TV and Phone.
These are high speed fibre optic services provided by Moby, an internet service provider (ISP). No contracts or data caps for residential and custom solutions for business. That’s Moby.
Remarkable connections.
Moby brings fast, reliable, secure and convenient services to both residents in apartments/condos and businesses in offices, only in Calgary and Edmonton.
We are able to do this because we created our own independent fibre optic network and invested in the necessary technology to advance our Independent Telecom.
Who we are.
Moby is an internet service provider (ISP) – best known for fast fiber, residential & business Internet, TV & Phone services in Calgary and Edmonton.
Residential services include Internet, TV, and Phone. Business services include Internet, TV, Phone, and Enterprise Solutions.
No contracts for residential.
We don’t believe in mandatory residential contracts. We want you to stay with Moby not because you have to, but because you want to.
100% Personalized and local.
We care about the neighbourhoods we service — we even live and work in them. Our office is located in downtown Calgary, our team is 100% local and we are 100% available when you need us.
Packaging that makes sense.
Most residents want all 3 residential services. That’s why Moby offers inexpensive bundling options. Most businesses want robust custom solutions for their unique needs. So, Moby works directly with them to do that.
Our fibre your way.
By owning our own fibre lines, you get the fastest speeds with no buffering or throttling. You’ll actually get the speed you paid for.
No surprises.
What you see is what you get. Your prices won’t change, your speeds won’t change – the only thing that will change is your perception of telecoms.
Finally put an end to the worst kind of service - lip service.
Because we’re based in Calgary and Edmonton and our offices are quite close to where we have our connections, we can get someone to you at a moments notice. Not saying you’ll have any problems but if you do, you’ll be calling into us, not some far off call centre. So put an end to lip service and rely on real service.
Jeff C.
We switched to Moby a couple of months ago and are VERY happy we did so… The pricing is excellent and beats all the others hands down.
Rostyslav L.
Many thanks to a great guy Donovan, who was working on installing at my apartment. Despite all troubles with cables from previous company and close-to-hell hot cable room, he managed to install it and now it’s +1 another happy user of Moby 🤭
Parth H.
Purchased a Moby Internet plan by phone, quick response and great service. They sent technicians in just two days to set up internet at home at no cost. Great and quick setup service by Sagar and Mohit. Very recommendable.
Rianne P.
Just upgraded to Moby for our wifi in our downtown apartment. Same price as we were paying with Shaw, but we get 5x faster internet. The technician John was fantastic – our install was a difficult one and he was patient throughout.
Sasha I.
“If you live in a condo in downtown Calgary that has Moby as an internet provider, I would HIGHLY recommend giving them a try… my internet has consistently had 1000GB/s speeds without a hiccup.”
Heather B.
Phil was here to install new moby equipment and was fantastic! Not only is he awesome to deal with but stayed extra long to resolve an issue with my cable box. Even though we couldn’t fix it, he went above and beyond to try!
Francell S.
I have been with Moby for over 15 months now and I cant be happier! Sure occasionally there might be a small issue but whenever I called there were always quick to respond. Nick and his team is really phenomenal!
Grant S.
I’m currently getting their 1000/1000, and I’m consistently getting that speed, even to the point my existing pro-sumer Ubiquti hardware is having a hardtime keeping up.
Jairo R.
In my whole 30 years of being alive I’ve never had the quality of both the internet and customer side.
Moby - FAQ's
Is Moby a reliable option as an Internet Service Provider (ISP)?
Yes, Moby has been delivering internet services along with TV and VoIP phone bundling/packaging for both residents and businesses in Calgary’s downtown core since 2019.
As a Calgary-based independent triple-play telecommunications company, Moby provides high speed fibre optic lines to high-density multi-family buildings and to mid-high density commercial buildings in Calgary and Edmonton.
Unlike other independent ISPs that resell the services of other incumbent players like Telus, Rogers, and Shaw, Moby builds and manages its own fiber end-to-end. That freedom allows Moby to deliver truly unique high-end independent offerings for both residential and business customers.
Read about Moby in the News.
How is Moby any different than other telecoms in Alberta?
Moby is different from other telecoms in that we own our own fibre lines and are able to make business decisions that are not influenced by others in a complex chain of command. This allows us to make policies that are more attractive to both residential and business customers in Calgary and Edmonton, where our lines are installed. These policies are what make us unique. The list below include some of our more popular policies.
Residential:
- No contracts
- Free install
- No throttling/buffering
- Custom bundling/packaging/plans for internet, tv & phone
- Local 24/7 customer support
- Affordable pricing
- Unlimited Canada/USA phone
Business:
- Locally managed office solutions such as VOIP, WiFi, Custom Phone Systems, MS Teams Solutions and more.
Custom enterprise internet solutions including Networking, Colocation Data Centers, up to 100Gb internet speeds and more.
Read about Moby in the News.
Where are Moby's Internet Package Services available?
Moby services are offered, at present, in many Calgary and Edmonton office buildings and condo/apartment buildings. This number continues to grow each month.
To see if your building has Moby yet, click on one of the links below.
Is Moby the BEST Internet Service Provider (ISP) in downtown Calgary?
Yes. If fastest internet speed and best customer service reviews are the measurements, then we are the best, hands down. But, we'll let you decide from the comparisons below.
Max upload/download speeds in downtown Calgary as of Aug, 2022.
Moby: 10Gbps Up, 10Gbps Down
Telus: 2.5Gbps Up, 2.5Gbps Down
Shaw: 100Mbps Up, 1.5Gbps Down
Local review ratings for internet providers in Calgary as of Aug, 2022.
Moby: 176 reviews avg 4.7 stars
Telus: 58 reviews avg 4.0 stars
Shaw: 21 reviews avg 4.5 stars
What does pure fibre optics mean?
Pure fibre optics means a direct physical fibre optic connection to your home or business. That translates into super fast speed, low latency and high reliability. Also, it means use of multiple devices, fast WIFI, streaming and gaming. What it doesn't mean is lag time, outages, WIFI issues and other speed related problems. It's the gold standard for high speed internet.
Moby's lines are pure fibre optics.
Does Moby buffer or throttle internet connections?
Moby does not engage in the throttling and buffering practices. That's because our pure fibre lines have extensive bandwidth capacity. Also, we have a limited user base of Calgary and Edmonton population with excess capacity to serve. So, there's no need to throttle our customers.
How often does Moby have system outages, delays or network issues?
Almost never. Our technical engineering team is the best. And, we use the most current telecom management software and hardware on the market. Additionally, our pure fibre lines have very high bandwidth capacity and low usage traffic. So, you don't have to worry about outages, delays and issues. Plus, you're secure, thanks to our security software and systems.
Does Moby apply data caps to internet service?
No. Your monthly internet bill will never change due to data caps and overage charges. You get exactly what you signed up for, at all times. No gimmicks.
Residential Services - FAQ's
How many years is Moby's residential internet, phone & TV price guarantee?
Moby guarantees your monthly internet bills will remain the same for 3 calendar years.
Does Moby charge for new residential internet, phone & TV installs?
No. Moby's Residential internet, phone & tv installs are free.
Does Moby offer the BEST residential home internet pricing in downtown Calgary?
Yes. Because even though our pricing is competitive (and often the lowest), you will get higher value for each dollar spent. That value is delivered through:
- the extras we throw in for free,
- the quality of our fiber optic internet lines,
- our exceptional customer service, and
- the wide variety of choices we extend.
When you consider all of these, we're definitely the best price in town.
Explore our website to learn more.
What residential home internet packages are available?
We have 4 standard packages available right now. They include the following:
- Internet 300 Mbps at $65/mo
- Internet 600 Mbps at $75/mo
- Internet 1000 Mbps at $85/mo
- Internet 2.5 Gig at $165/mo
Does Moby offer any residential home internet packages lease buyout options?
Yes. From time to time, Moby offers contract buyout promotions.
Explore Moby's current promotions.
Do Moby's residential home TV bundles accommodate flexible record, DVR, pause, etc.?
Yes. Moby's TV features includes all the standard TV features that customers demand today. Those include Re-Start, Cloud DVR, Catchup TV, Reminders, AutoTune, Flexible Recording, Trick Play and more.
Are Moby's residential home TV bundles flexible and simple to configure?
Yes. We have simple packages such as Moby Essentials and Moby Premium that make the selection process simple. However, if you want a totally customized package, that's available, too. A simple call is all it takes.
Can I use my own phone for Moby's residential home phone packages service?
Yes. You can use any land line phone you wish to as long as it is connected to your modem (for VoIP telephone service).
What features are included in Moby's residential home phone packages?
Our standard features, at no extra charge include: Caller ID, Caller ID Block, Call Forwarding, Call Waiting, Number Porting, Do Not Disturb, Voicemail, 911 Dialing and 3-way Calling. Additionally, you get unlimited calling in Canada and the USA. And, of course, free install.
Can I keep my existing land line phone number with Moby's VoIP phone service?
Yes. We'll port it over for you.
Can I get unlimited calling in N. America with a Moby home phone?
Yes. That's part of our every package.
How good are Moby residential internet support scores?
Moby's customer service levels far exceed most local Telecoms. That's mostly because our support team is local and very skillful in our technologies. That team consists of customer service reps, technical support and account managers. They all work in our downtown Calgary office and live in Calgary. Additionally, we are available 24/7 (not just 9-5). So, when you have a problem, we won't put you on hold for hours, or tell you to call back during regular business hours, or tell you to wait a week before a technician can be scheduled. Instead, we'll do our best to fix the problem and have you up and running in a jiffy.
See Moby's Customer Support Reviews.
What does Moby residential internet support cover?
We provide telephone support, email support, technical support, billing support and TV manuals for those who like to manage their own accounts.
How do we "Get Moby" residential internet?
Click on Get Moby buttons anywhere on the website or select it from our main residential menu.
Will "Get Moby" for residential internet connect us even if Moby is not yet in our building?
No. But, if you really want your building to join Moby's fibre optic network Calgary and Edmonton, all you need to do is mention it to your building management. We can add you to the waiting list.
Does Moby also serve the business sector downtown?
Yes. Moby has extensive Business/Enterprise solutions/services in Calgary and Edmonton.
Learn more about Moby's Business Internet Enterprise Solutions.
Business Services - FAQ's
What's the fastest internet bandwidth Moby has for business internet enterprise solutions?
Moby's speeds are up to 10 times faster than the average provider in Alberta. With speeds of up to 10Gigs, your business productivity will never be the same. Streaming, video conferencing, file uploads/downloads, email, WiFi, networking and so much more will be fast, smooth and satisfying.
Learn more about our Business Commercial Internet Services.
How much faster is Moby's business internet enterprise solutions compared to others?
Moby's Business Commercial Internet Services have speeds of up to 10Gigs which puts them at about 10 times faster than the average of all other local telecoms.
Are Moby's business commercial internet services reliable, scalable and secure?
Yes. Moby's fibre optic backbone is architected for speed, reliability, scalability, and security. Additionally, our team of highly skilled technical support personnel, work smart to keep it that way.
Do Moby's business commercial internet services cover office WIFI setup?
For sure. If your business needs WiFI setup, we will provide it. Each Business Solution is unique to the client. And, it's changeable at any time.
Can Moby connect our telecommunications across multiple business locations?
Yes. We can connect multiple sites in the downtown core with private networks through ethernet, multiprotocol label switching (MPLS) and our fibre backbone.
What is a cloud based business commercial phone system?
A cloud-based phone system, or cloud phone, is a phone service that allows you to make calls over the internet rather than over a traditional analog phone that uses copper wires or optical fibers to make a connection. Cloud phones are hosted in one or more offsite secure data centers.
These phone systems can be used with a variety of devices, including traditional phones with adapters, smartphone apps, computer software or VoIP-enabled phones. Rather than maintaining software via a server such as a private branch exchange (PBX) on the premises, all information and data are stored in the cloud. This helps you save on costly maintenance and updates since everything can be easily updated in the cloud.
The benefits of this system include no need for expensive hardware and it's easily scaled.
Moby offers full Cloud Phone System solutions for Business.
To learn more, Contact Moby - Internet Service Provider.
What is Moby's "fully managed" business commercial phone system?
Our fully managed voice services refer to a system that combines your internet connection, hardware and voice over internet protocol (VoIP) into one package that is managed by Moby, your service provider. With this system in place, we monitor and manage your phones, so you don't have to.
Moby's management portal makes it easy to see call histories, active calls in progress, add new users, setup auto-attendants and set up custom hold music and voicemail messages.
The systems has 17 standard features and 12 add-on features.
Does Moby offer phone/fax business solutions?
Yes. Moby offers several Phone/Fax packages at very reasonable pricing.
Does Moby have business commercial TV bundling?
Yes. Moby can add TV services on to any Business package. They'll get full HD television, extensive channel options, plenty of features, and 24/7 local support.
Can Moby provide Dark Fibre lines as part of the enterprise office telecom solutions?
Yes. Moby can provide a dedicated fibre pair between two or more locations. Additionally, we can connect multiple sites in the downtown core with private networks through ethernet, Multiprotocol Label Switching (MPLS) and our fibre backbone.
What's a "managed business solution" in Moby's enterprise office telecom solutions offering?
Managed Business Solutions from Moby are designed to be specifically unique to your business needs.
You will receive a dedicated technical team to install, monitor, maintain and upgrade your equipment as well as security features specific to your requirements.
Learn more about Moby's Enterprise Office Telecom Solutions.
What levels of security are part of Moby's enterprise office telecom solutions?
Moby provides several layers of network firewall security, antimalware protection, virus protection, built-in DDoS, encrypted surveillance cameras and more.
To learn more, Contact Moby - Internet Service Provider.
How good are Moby business internet support scores?
Moby's customer service levels far exceed most local Telecoms. That's mostly because our support team is local and very skillful in our technologies. That team consists of customer service reps, technical support and account managers. They all work in our downtown Calgary office and live in Calgary. Additionally, we are available 24/7 (not just 9-5). So, when you have a problem, we won't put you on hold for hours, or tell you to call back during regular business hours, or tell you to wait a week before a technician can be scheduled. Instead, we'll do our best to fix the problem and have you up and running in a jiffy.
See Moby's Customer Support Reviews.
What does Moby business internet support cover?
We provide telephone support, email support, technical support, billing support and TV manuals for those who like to manage their own accounts.
How do we "Get Moby" business internet?
Click on Get Moby buttons anywhere on the website or select it from our main business menu.
Will "Get Moby" for business internet connect us even if Moby is not yet in our building?
No. But, if you really want your building to join Moby's fibre optic network downtown, all you need to do is mention it to your building management. We can add you to the waiting list.
Does Moby also serve the residential sector downtown?
Yes. Moby has extensive Residential Internet, Phone & TV options and packages in Calgary and Edmonton.
Learn more about Moby's Residential Internet, Phone & TV