Case Study
Canadian Rocky Mountain Resorts (CRMR)
Project Overview
Transforming Hospitality Entertainment in the Canadian Rockies
The Post Hotel, a 95-room luxury resort nestled in the Canadian Rockies, is part of the Canadian Rocky Mountain Resorts (CRMR) group—an esteemed Calgary-based hospitality brand known for its boutique lodges and exceptional guest experiences.
By 2024, the Post Hotel was facing a critical issue with its outdated satellite TV system. Guests frequently reported fuzzy visuals, muffled audio, and a limited selection of only 27 channels. With satellite infrastructure deteriorating and full-scale rewiring proving too costly due to the building’s age, CRMR sought a modern, reliable streaming solution that would require minimal disruption—and no renovation.
The challenge? Bringing streaming TV service to the hotel with no major upgrade, renovation or rewiring.
Why CRMR Chose Moby
Established Partnership
CRMR had been working with Moby since 2019 at its downtown Calgary office.
Proven Performance
CRMR were impressed by Moby’s consistent service quality and competitive pricing, and responsive support.
Trusted Technical Team
Familiarity with Moby’s technical leadership, especially CTO Nick Brewer, known for creative problem-solving.
Confidence in Capability
Belief that Moby could meet the challenge of delivering a modern streaming solution without costly renovations or rewiring.
“I never once got a ‘no.’ The Moby team solves problems and every challenge was met with a new idea or approach. It’s refreshing to work with a team genuinely committed to finding a way forward.”
Moby's Solution
Rapid Response
Moby began work in April 2024, immediately developing a customized solution for the hotel’s unique infrastructure.
Seamless Rollout
Completed installation across all 130 guestroom TVs within just 14 days, requiring no rewiring or major hardware changes.
Strategic Technology Integration
Moby leveraged a state-of-the-art Positron system to convert legacy analog phone lines into a network supporting streaming services.
Guest-Friendly Experience
Delivered a smooth, secure sign-in process for streaming platforms, with automatic credential clearing at checkout.
TV Compatibility Achieved
Moby partnered with LOC International to ensure full integration with the hotel’s new Philips Media Suite TVs.
Results
Full-Room Coverage
130 TVs upgraded with streaming access and 72 live channels.
Premium Entertainment
Major platforms available, including Netflix, Disney+, Crave, and Pluto TV.
Fast Deployment
Rapid 14-day rollout with no rewiring or major hardware required.
Guest Privacy
Secure access with automatic credential clearing at checkout.
Event-Ready Functionality
Conference-capable TVs for business events and group use.
Seamless Integration
Fully compatible with Philips Media Suite TVs via LOC International.
Benefits
The upgraded system significantly enhanced the guest experience by offering seamless access to modern streaming and live TV options—perfect for unwinding after a day in the mountains. The rapid, 14-day installation was completed without operational disruptions or costly infrastructure changes, making it a highly cost-effective solution. With automatic credential clearing at checkout, the hotel ensures guest privacy and digital security. The clutter-free setup, with no attached hardware, maintains the Post Hotel’s elegant and rustic room aesthetic. Additionally, the new TVs support conference and event use, expanding the property’s capabilities for group functions. Impressed with the outcome, CRMR is now exploring Moby’s services for phone and internet at the soon-to-be-rebuilt Deer Lodge, underscoring the strength of the partnership.
Enhanced Guest Experience
Guests enjoy a seamless, modern TV and streaming experience after a day of mountain exploration.
Secure & Seamless Use
Automatic sign-out protects guest privacy with a user-friendly interface.
Cost-Efficient Upgrade
No rewiring or major renovations required, saving time and money.
Multi-Purpose Flexibility
TVs support both leisure viewing and business or group events.
Testimonials
