Case Study
Calgary Petroleum Club
Project Overview
Delivering Uninterrupted Connectivity for Calgary’s Premier Business Hub
Located in the heart of downtown Calgary, the Calgary Petroleum Club is a prestigious, membership-based business club serving as a vital hub for corporate meetings, events, and social gatherings. With approximately 2,800 members and 120–125 events hosted weekly, the Club offers premium spaces for networking, dining, and business functions.
Post-pandemic, the demand for live-streaming capabilities and seamless online functionality grew rapidly—placing increased pressure on the Club’s digital infrastructure. Despite investing in a fibre optic upgrade, the Club continued to experience daily internet outages and unreliable service from its telecom provider.
After seven months of persistent disruptions and frustrating customer service experiences, the Club turned to Moby for a fast and effective solution.
The mission? Install a reliable backup internet connection to eliminate downtime and ensure uninterrupted service for members and guests. With its server equipment housed deep in the building’s basement, infrastructure limitations further intensified the challenge—making it clear the solution would require both technical creativity and swift execution.
Why Calgary Petroleum Club Chose Moby
Local Partnership Values
The Club prefers to support local businesses that understand the Calgary community and can offer personalized service.
Relationship-Driven Support
Moby provided a dedicated account representative, eliminating the frustration of repeating issues to call centre agents.
Speed & Responsiveness
With a critical issue at hand, the Club needed a provider who could act fast—Moby delivered service within 24 hours.
Trust and Confidence
The Club appreciated Moby’s reliability and clarity, giving them peace of mind that issues would be resolved swiftly and professionally.
“The customer service piece is a huge reason we went with Moby. The knowledge, the ability to come up with a solution and it was a seamless experience. And, the techs were fabulous. We had Moby installed in 24 hours.”
Moby's Solution
Optimized Network Performance
Installed equipment and completed precise alignment, quality checks, and speed testing to ensure stable, high-speed connectivity.
Seamless Installation Experience
Coordinated closely with the Club’s IT contractor, minimizing operational disruption and reducing stress for staff.
Enhanced Streaming & Access
Delivered a strong wireless connection to support real-time streaming, casting, and downloads without buffering.
Operational Improvements
Enabled faster member invoicing, smoother communications, and upgraded online reservation capabilities.
Results
Zero Outages
Reliable internet service every day, eliminating frustration of daily disruptions.
Rapid Deployment
Fully installed and operational in just one day.
Improved Streaming
Flawless casting for meetings, lectures, and events.
Easy Wi-Fi Access
Members can connect seamlessly anywhere in the Club.
Operational Efficiency
No delays in invoicing or communications due to connectivity issues.
No Member Complaints
Member feedback shifted from frustration to confidence in the Club’s services.
Smooth Collaboration
A well-coordinated effort with the Club’s IT contractor ensured a stress-free process.
Benefits
With Moby as its connectivity partner, the Calgary Petroleum Club gained more than just internet stability—it unlocked operational resilience and member confidence. The Club is now better equipped to deliver seamless experiences across every facet of its business.
Stronger Member Satisfaction
Reliable Wi-Fi and uninterrupted streaming have enhanced daily experiences and reduced complaints to zero.
Operational Confidence
Staff can now work without fear of outages, focusing on service delivery instead of troubleshooting.
Enhanced Digital Capabilities
From hybrid meetings to real-time content access, the Club now supports modern business needs effortlessly.
Reduced Internal Stress
With dependable infrastructure and responsive support, time spent on connectivity issues has been eliminated.
Testimonials
