Case Study
Best Western Premier Freeport Inn & Suites
Project Overview
Located near Calgary Airport, Best Western Premier Freeport Inn & Suites is a boutique 97-room hotel that prides itself on delivering quality, comfort, and exceptional service. In response to a global brand directive from Best Western, the hotel needed to upgrade its in-room entertainment. This included:
Replacing TVs with new models of at least 50 inches
Enabling guests to access live TV channels and streaming platforms like Netflix, YouTube, and Amazon Prime
The challenge? Finding a provider in Alberta that could support both hardware and streaming services affordably and reliably.
Why Best Western Chose Moby
Challenge Finding a Provider
Larger TV providers often don’t serve smaller or lower-volume hotels in Alberta due to geographic and size limitations.
Local Discovery
The hotel team learned about Moby at a hospitality convention.
Moby's Alberta Roots
Moby is a local brand headquartered in Calgary — offering proximity, accountability, and local insight.
Cost-effective Solution
Moby's pricing was significantly more affordable than national providers.
Responsive Local Support
The hotel was reassured by Moby’s ability to provide hands-on, in-person assistance.
Tailored for Boutique Properties
Moby’s offering was suited to the needs of smaller hotels — something larger providers often overlook.
“We were already struggling with a lot of streaming services in Alberta. We don't have many options. So when we heard that Moby provides streaming services and is a cost-effective solution, we wanted to give it a try.”
Moby's Solution
Smart TV Setup
The hotel purchased new Samsung and LG smart TVs to meet the brand’s updated requirements.
Fast Deployment Timeline
Sales discussions began in January 2024, and full installation was completed by April 2024, ahead of peak travel season.
Professional Installation
Moby’s team installed TV boxes discreetly behind each TV to prevent tampering or theft. Installation was completed seamlessly across the property.
No Infrastructure Overhaul
Moby leveraged the hotel’s existing internet provider to deliver both live TV and streaming services.
Simple Guest Experience
Guests turn on the TV and select “Moby TV” from the home screen. Streaming access is intuitive — guests log in with their own credentials.
Results
Fast Installation
From initial discussions in January 2024 to full setup by April, Moby completed the upgrade ahead of peak season.
Seamless Integration
Moby used the hotel’s existing internet service, and installed discreet TV boxes to maintain room aesthetics and prevent theft.
Property-Wide Service
Moby TV is now available throughout the hotel — including guest rooms, lobby, restaurant, and fitness room.
Responsive Support
Issues are rare, but when they arise, Moby resolves them quickly via email, with a local support team available..
Benefits
Hotel guests now enjoy a high-quality, large-screen smart TV experience with access to both live channels and popular streaming services like Netflix and YouTube. The setup mirrors the comfort of home, improving overall guest satisfaction. Moby’s automatic daily log-out feature enhances security for users accessing personal streaming accounts, while the basic package provides a diverse mix of up to 20 channels, including sports and HBO — all at a competitive price point. The front desk team provides brief guest education during check-in to ensure a smooth experience. Despite being a boutique property, the hotel feels valued as a premium client — and based on this success, the Hallmark group is considering expanding Moby’s services to another property in Toronto.
Enhanced Guest Experience
Guests enjoy a familiar, modern viewing setup with live TV and streaming apps on large smart TVs.
Secure Streaming
Automatic daily log-outs at 12 PM protect guest account privacy.
Affordable & Flexible
Moby’s basic package offers up to 20 curated channels, including sports and HBO, at a competitive price.
Trusted Partnership
As a boutique hotel, Best Western felt treated like a premium client, and is now exploring Moby services for other properties.
Testimonials
June 19, 2025
Interview with Bhavarth Dholakia, General Manager