Moby Self Install Kit
A safer way to get the services you need for you and your family.
Stay safe with Moby Self Install
Visit the Internet Page for more info and to view our plans
Visit the Phone Page for more info and to view our plans
Visit the TV Page for more info and to view our plans
Why Moby Self Install?
With Social Distancing and Self-Isolating in effect, our Internet, TV, and Phone services have become our lifelines. Getting these critical services into your homes safely, is our priority.
Here’s how:
- Call 1 844 986 6629 or click here and sign up for services.
- Receive your Moby Self Install Kit in the mail.Â
- Safely hook up your modem or TV PVR Box.Â
- Get real time Moby tech support through phone or video conferencing – we’ll be with you every step of the way!Â
- Say goodbye to contracts, data caps and hidden fees.Â
Download the guide that’s right for your self-installation.
Don’t know which guide you need? Call our self-install support line at 587.316.6299 and we’d be happy to help you figure it out.
Question
Do I use the coax wall plate to connect my Moby TV modem?
Answer
No, you use the Data outlet on or next to the coax wall plate.
Question
Will Moby internet work with all my devices?
Answer
Yes! Moby internet will work on all of your devices.
Question
When should I start my self install?
Answer
You should begin your self install at the time you arranged with the Moby representative at time of signup.
Question
Can I use my existing phone?
Answer
Question
Can I keep my existing phone number that’s currently with another provider?
Answer
Question
Can I order phone services without other services?
Answer
Question
Can I change my phone features?
Answer
Yes! Your phone choices are customizable at any time. Just give us a call or send us an email at subscribers@getmoby.com and we would be happy to help.
Question
Do I need to purchase a base TV package, or can I just buy à la carte channels or theme packs?
Answer
The Canadian Radio-television and Telecommunications Commission (CRTC) requires every TV subscriber to purchase a minimum set of channels, which is our Little Moby base package. On top of that, we offer additional pick pack channels, theme packs and à la carte options to help you customize your TV plan.
Question
Can I order TV services without other services?
Answer
Yes, but when you order TV in combination with Internet service, your install is free.
Question
What if I want to change my TV package?
Answer
Your TV choices are customizable at any time. Just give us a call or send us an email at subscribers@getmoby.com and we would be happy to help.
