Moby Self Install Kit

A safer way to get the services you need for you and your family.

Why Moby Self Install?

With Social Distancing and Self-Isolating in effect, our Internet, TV, and Phone services have become our lifelines. Getting these critical services into your homes safely, is our priority.

Here’s how:

  1. Call 1 844 986 6629 or click here and sign up for services.
  2. Receive your Moby Self Install Kit in the mail. 
  3. Safely hook up your modem or TV PVR Box. 
  4. Get real time Moby tech support through phone or video conferencing – we’ll be with you every step of the way! 
  5. Say goodbye to contracts, data caps and hidden fees. 

Download the guide that’s right for your self-installation.

Don’t know which guide you need? Call our self-install support line at 587.316.6299 and we’d be happy to help you figure it out.

Question

Do I use the coax wall plate to connect my Moby TV modem?

Answer

No, you use the Data outlet on or next to the coax wall plate.

Question

Will Moby internet work with all my devices?

Answer

Yes! Moby internet will work on all of your devices.

Question

When should I start my self install?

Answer

You should begin your self install at the time you arranged with the Moby representative at time of signup.

Question

Can I use my existing phone?

Answer

Yes, our home phone services are compatible with all standard home phone hardware.

Question

Can I keep my existing phone number that’s currently with another provider?

Answer

No problem. We can port over your existing phone number from any other provider.

Question

Can I order phone services without other services?

Answer

Yes. We have independent pricing for those looking for home phone service only.

Question

Can I change my phone features?

Answer

Yes! Your phone choices are customizable at any time. Just give us a call or send us an email at subscribers@getmoby.com and we would be happy to help.

Question

Do I need to purchase a base TV package, or can I just buy à la carte channels or theme packs?

Answer

The Canadian Radio-television and Telecommunications Commission (CRTC) requires every TV subscriber to purchase a minimum set of channels, which is our Little Moby base package. On top of that, we offer additional pick pack channels, theme packs and à la carte options to help you customize your TV plan.

Question

Can I order TV services without other services?

Answer

Yes, but when you order TV in combination with Internet service, your install is free.

Question

What if I want to change my TV package?

Answer

Your TV choices are customizable at any time. Just give us a call or send us an email at subscribers@getmoby.com and we would be happy to help.

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