Need answers?
Check out some of our most frequently asked questions below.
Question
Why is fibre optic so much faster?
Answer
- Faster data speeds
- Reliable connections that decrease downtime
- Symmetrical speeds
- Cloud technology
Question
How do I know how much bandwidth is enough?
Answer
Question
My residence is already set up with fibre from another provider, but I can’t get Moby. Why not?
Answer
We are proud to be an independent fibre optic service provider, which means we design, build and manage our own infrastructure and are not dependent on any other telco. This gives us the freedom and flexibility to be able to provide no data caps, symmetrical speeds and the fastest internet in Alberta.
Question
Why don't you offer bundles?
Answer
We believe there is no one size fits all approach to Internet, TV and phone services. We all stream different content, watch different shows and play different games. We offer customized Internet, television and phone options because we believe you should only pay for what you need and there should never be any billing surprises.
Question
How do I change or cancel my services?
Answer
With no contracts, it’s easy! Please contact us at 1-844-986-MOBY or send us an email at subscribers@getmoby.com and we will send you a form to change or cancel your services.
Question
Can I expect to always get the speeds I ordered?
Answer
At Moby, we provide the uninterrupted Internet speed that you need. We do not throttle your connection or have congestion on our network that would limit your speed. If you ever experience less than optimal speeds, we are available 24/7 to help.
Question
Where is the best place for my router?
Answer
Question
How is the Internet speed measured?
Answer
Question
Can I change my Internet speeds?
Answer
Question
Is Internet the same as WiFi?
Answer
Question
Why is my Internet slower when I use older devices?
Answer
Question
Can I use my existing phone?
Answer
Question
Can I keep my existing phone number that’s currently with another provider?
Answer
Question
Can I order phone services without other services?
Answer
Question
Can I change my phone features?
Answer
Yes! Your phone choices are customizable at any time. Just give us a call or send us an email at subscribers@getmoby.com and we would be happy to help.
Question
Do I need to purchase a base TV package, or can I just buy à la carte channels or theme packs?
Answer
The Canadian Radio-television and Telecommunications Commission (CRTC) requires every TV subscriber to purchase a minimum set of channels, which is our Little Moby base package. On top of that, we offer additional pick pack channels, theme packs and à la carte options to help you customize your TV plan.
Question
Can I order TV services without other services?
Answer
Yes, but when you order TV in combination with Internet service, your install is free.
Question
What if I want to change my TV package?
Answer
Your TV choices are customizable at any time. Just give us a call or send us an email at subscribers@getmoby.com and we would be happy to help.
