Skip to content

We're upgrading your home phone — here's what you need to know.

Your number, your calls, your day-to-day experience: none of it changes. You’ll dial and answer exactly as you do now, with no new equipment and nothing to set up on your end.

The one important change is voicemail. As part of this upgrade, your voicemail system will be replaced, which means any messages currently saved on your phone will not carry over. If you have voicemails you’d like to keep, please take advantage of our Voice Preservation Service available at no additional charge.

Free Voice Preservation Service

Some voices are too precious to lose.

We help preserve the voices of loved ones by transforming treasured voicemails into a lasting keepsake. Contact our Customer Experience Team to have your voicemails sent to you digitally today.

New Features

As part of this upgrade, you’ll also gain access to features that make staying connected even easier:

Voicemail-to-email

Enable voicemail-to-email
and your messages will
be sent to your inbox.

Missed call alerts

Get notified by email the moment you miss a call, so you’re never left wondering.

FAQs

We're moving your service to a new system behind the scenes. Your phone number and the way you make and answer calls stay exactly as they are. The one change to be aware of is your voicemail, covered below. 

No. Your number stays the same. 

No. Your existing phone works as it does today. There's no installation, no technician visit, and nothing to plug in. 

Only one thing. If you have saved voicemails you want to keep, contact us before your upgrade so we can preserve them for you. Everything else is handled on our end. 

Your phone goes offline briefly while your service switches over, typically one to two minutes. During that short window you won't be able to make or receive calls. Once it's done, your phone works as normal. There's nothing you need to do. 

No. The upgrade and the new features described above are included at no additional charge. 

No. Calling works the same way it does today. 

Your voicemail system is being replaced as part of this upgrade. Voicemail will keep working afterward, but any messages currently saved on your phone will not carry over. 

Contact our Customer Experience Team before your upgrade and we'll preserve them for you through our Voice Preservation Service, at no additional charge. 

Your saved messages won't be available after the upgrade. If there are any you'd want to hear again, please reach out before your upgrade date. 

Some voices are too precious to lose. A saved voicemail is sometimes the only recording we have of someone's voice, so we help preserve the voices of loved ones by transforming treasured voicemails into a lasting keepsake. 

Call our Customer Experience Team at +1.844.986.6629 and we'll send your voicemails to you digitally. 

No. The Voice Preservation Service is available to you at no additional charge. 

Yes. Missed-call alerts send you an email the moment a call is missed, so you're never left wondering who tried to reach you. 

Yes. With voicemail-to-email, your messages are delivered straight to your inbox so you can listen from your computer or phone. 

Give our Customer Experience Team a call and we'll activate them for you. 

For questions about your upgrade, saving your voicemails, or turning on your new features, reach out to our Customer Experience Team: 

Contact the Customer Experience Team using the details above. We're happy to walk you through anything. 

Here to Help

Setting any of these up is easy: just give our Customer Experience Team a quick call and we’ll take care of it instantly while you’re on the line.

Email Support