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We're Improving Your Phone Service: Here's What Is Changing

Your number, your calls, your day-to-day experience: none of it changes. You'll dial and answer exactly as you do now, with new equipment and nothing to set up on your end.

New Features

As part of this upgrade, you'll also gain access to features that make staying connected even easier:

Missed-call alerts

Get notified by email the moment you miss a call, so you’re never left wondering. 

Voicemail-to-email

 Enable voicemail-to-email and your messages will be sent straight to your inbox. 

HD video conferencing

Audio and video meetings are now built into the Moby System, with no separate premium add-on to buy.

FAQs

You're moving to a new Moby System, with new handsets at each workstation and a new online portal for managing your service. Your phone number, extensions, and call settings carry over automatically. There's nothing for you to set up. 

No. Your number, your extensions, and your existing call settings all come with you. 

Nothing beyond confirming a time for the handset swap. Our Network team handles the setup, the installation, and the removal of your old equipment. 

Your business won't lose phone service, but individual phones do go offline briefly. We swap handsets one at a time, so each phone is down for just a few minutes while it's changed over — the rest of your lines keep working the whole time. You don't need to clear your calendar. 

No. The upgrade includes the new equipment and the new features described below at no additional charge. 

Our Network team will reach out directly to coordinate a date and time that fits your business hours — before open, after close, or during a slow stretch in your day. Nothing is scheduled without your confirmation. 

Each handset typically takes just a few minutes, and that phone is offline only for that short window. Most sites are finished well within a single visit. 

No. Because your extensions and call settings transfer automatically, there's no re-programming and no re-training required. Calling works the same way it does today. 

Our technician removes and disposes of your old handsets during the same visit. There's no extra step for you. 

Just point our technician to the phones. We'll handle the rest. 

Use your Moby domain, provided to you by our team. Each user signs in to reach Call Forwarding, Voicemail, and Options. 

Once your new phones are installed, our Network team will contact you by phone and email to schedule a short, guided session. You don't need to reach out first — we'll come to you to find a time that works. 
  • Logging in to your portal for the first time and confirming your account details 
  • Turning on the features that matter most to your business 
  • Where to find your call history, voicemail, and settings 
  • Any questions you have about the new phones or service 

You still self-serve. Most day-to-day changes are made directly in the portal by your team. 

Audio and video meetings are built into the Moby System, with no separate premium add-on to buy. Dial extension 7000 or share a meeting link. Look for your portal invite to get started. 

Yes. Missed-call alerts send you an email the moment a call is missed, so you're never left wondering. 

Yes. Enable voicemail-to-email in the portal and your messages will be delivered straight to your inbox. 

Yes. The Moby mobile app lets users make, receive, and manage calls and voicemail from their phones. 

Log in to the queue with *62 and log out with *63. 

Dial extension 7000 or share your meeting link with participants. 

Both are available in your Moby portal. Your Network team will walk you through the locations during your onboarding session. 

Most changes are self-serve in the portal. For technical issues or admin changes, reach out to our Network Team: 

Contact the Network Team using the details above or ask your technician when they call to schedule your swap. 

Get Help

Ran into technical issues? Any other questions? Reach our Network Team:

Email Support